Privacy policy

 

Welcome to Niravo. We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By visiting this website or purchasing our products, you agree to be bound by the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a smooth, efficient, and safe shopping experience.

  • Personal Information: When you register or place an order, we collect personally identifiable information such as your name, email address, shipping address, billing address, and phone number.

  • Payment Information: We do not store your credit/debit card information on our servers. All payment transactions are processed through secure third-party payment gateways (such as Razorpay, PhonePe, Stripe, etc.) which are encrypted and PCI-DSS compliant.

  • Automated Information: When you visit our store, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us provide a compatible browsing experience.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.

  • To resolve disputes, troubleshoot problems, and help promote a safe service.

  • To measure consumer interest in our products and services.

  • To customize your experience on our store.

  • To send you marketing emails or SMS (only if you have opted in) regarding new arrivals, offers, or updates.

3. Sharing of Information

We respect your privacy and do not sell your personal information to other companies. However, we may share data with trusted third parties to facilitate our services:

  • Logistics Partners: We share your name, address, and phone number with courier partners (e.g., Delhivery, BlueDart, Shiprocket) to deliver your products.

  • Service Providers: We use third-party tools to help us run our store (e.g., Shopify, WooCommerce, Google Analytics) which may access data to perform specific tasks on our behalf.

     

  • Legal Obligations: We may disclose information if required by Indian law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders or other legal processes.

     

4. Cookies

We use "cookies" to improve your shopping experience. A cookie is a small text file stored on your computer/device to keep track of your movements within the site, help you resume where you left off, remember your registered login, and other customization functions.

  • You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website (like the Shopping Cart).

5. Data Security

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.

While we strive to use commercially acceptable means to protect your Personal Information, please remember that no method of transmission over the Internet is 100% secure.

6. Your Rights

As a customer, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information (subject to legal retention requirements).

  • Opt-Out: You may opt out of receiving promotional communications from us at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to other websites that may collect personally identifiable information about you. Niravo is not responsible for the privacy practices or the content of those linked websites.

8. Updates to This Policy

We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to this site. We encourage you to review this page periodically to stay informed.

9. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions regarding this Privacy Policy or grievances regarding your data, please contact us at:

Store Name: Niravo Email: support@niravo.in Phone: 8770703131 Physical Address: Bhatapara 493118 Chhattisgarh